Accessibility Statement for Drain Service & Plumbing - 24/7 Emergency Plumber in Dublin

Publication Date: 26 February 2025

Basic Information

Name of Organization

Drain Service & Plumbing - 24/7 Emergency Plumber in Dublin

Website Address

https://www.drainageservice.ie/

Accessibility Standards Applied

This website follows WCAG 2.1 Level AA to ensure an accessible experience for all users.

Conformance Status

The website is partially conformant, meaning some parts may not fully conform to the accessibility standard. We are actively working to improve accessibility and address any known issues.

Additional Accessibility Considerations

We aim to go beyond WCAG 2.1 Level AA requirements where possible. Some of the additional measures include:

• Providing alternative text for all essential images.

• Ensuring sufficient color contrast for readability.

• Making navigation accessible using keyboard-only controls.

• Regularly reviewing content for accessibility improvements.

Feedback Options

We welcome feedback on the accessibility of our website. If you encounter any barriers, please reach out to us:

• Phone: 1800 990 990

• Email: info@drainageservice.ie

• Visitor Address: Ballybrack Road, Dublin

• Postal Address: D18 V252

• Response Time: We aim to respond within 1-2 business days

Our Accessibility Efforts

To ensure the highest accessibility standards, we take the following measures:

• Include accessibility as part of our mission statement.

• Integrate accessibility into our internal policies and design processes.

• Provide ongoing accessibility training for our team.

• Conduct regular quality assurance tests for accessibility compliance.

• Assign clear accessibility goals and responsibilities.

Technical Information

Accessibility Limitations

We are aware of the following accessibility limitations and are working on resolving them:

• User-generated content (e.g., customer reviews or comments) may not always meet accessibility standards.

  • Issue: Uploaded images may not have proper text alternatives.

  • Reason: We cannot guarantee the quality of user-provided content.

  • What We Are Doing: We monitor and update user-generated content where possible.

  • Temporary Solution: If you encounter an issue, please contact us for assistance.

Compatibility with User Environments

This website is designed to work with the following environments:

• Latest versions of Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge.

• Screen readers such as NVDA and JAWS on Windows.

• VoiceOver on macOS and iOS.

Known Incompatibilities

The website may not function optimally on:

• Browsers older than three major versions.

• Mobile operating systems older than five years.

Technologies Used

To ensure accessibility, we rely on the following technologies:

• HTML

• WAI-ARIA

• CSS

• JavaScript

Assessment Approach

• Self-evaluation: Our internal team regularly reviews the website for accessibility compliance.

• External evaluation: Periodic assessments are conducted by third-party accessibility experts.

Approval and Complaints Process

Formal Complaints

If you experience accessibility barriers on our website and are not satisfied with our response, you can submit a formal complaint by emailing us at info@drainageservice.ie. We will review and address complaints within 10 business days.

Formal Approval

• Approved by: Communications Department

• Function: Website Accessibility Coordinator

We are committed to making our services accessible to all users and continuously improving our website to ensure inclusivity. Thank you for your patience and feedback in helping us achieve this goal.